Terms and Conditions

Welcome to Kenyalink Consolidators LLC (“Kenyalink,” “we,” “our,” or “us”). By accessing and using our website, services, and products, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.


1. Definitions

  • “User,” “You,” or “Customer” refers to any individual or business using our services.

  • “Services” refer to the logistics, shipping, and freight forwarding services provided by Kenyalink.

  • “Website” refers to www.kenyalinkconsolidators.com.


2. Acceptance of Terms

By using our Website or services, you acknowledge and agree to these Terms and Conditions. If you do not agree with any part of these Terms, you must discontinue using our services immediately.


3. Use of Services

3.1 Eligibility

  • You must be at least 18 years old or have legal authority to enter into an agreement.

  • You must provide accurate, complete, and up-to-date information during registration or service requests.

3.2 Prohibited Activities

You may not:

  • Use our services for illegal or fraudulent purposes.

  • Submit false or misleading information.

  • Attempt to gain unauthorized access to our systems or other users’ data.

  • Ship prohibited items, including hazardous materials, illegal substances, and restricted goods.


4. Orders and Payments

4.1 Booking and Confirmation

  • Orders must be placed through our Website or authorized channels.

  • We reserve the right to accept or decline any booking.

4.2 Pricing and Payment

  • All fees are displayed in the applicable currency and are subject to change.

  • Payment must be completed before the shipment is processed.

  • We use secure third-party payment processors and do not store sensitive financial details.

4.3 Cancellation and Refunds

  • Cancellations are subject to a processing fee.

  • Refund eligibility is determined on a case-by-case basis.

  • Non-refundable fees may apply for services already rendered.


5. Shipping and Delivery

5.1 Responsibilities

  • Customers must ensure accurate delivery addresses and package details.

  • Kenyalink is not responsible for delays caused by customs, weather, or unforeseen circumstances.

5.2 Tracking and Claims

  • Shipments can be tracked via our Website.

  • Claims for lost or damaged items must be filed within 7 days of delivery.


6. Liability and Limitations

  • Kenyalink is not liable for indirect, incidental, or consequential damages.

  • Maximum liability for lost or damaged shipments is limited to the declared value or applicable insurance coverage.


7. Intellectual Property

  • All content, including logos, text, and images on our Website, is the property of Kenyalink and protected by copyright laws.

  • Unauthorized use of our intellectual property is strictly prohibited.


8. Privacy and Data Protection

  • Our Privacy Policy governs the collection and use of user data.

  • By using our services, you consent to our data handling practices.


9. Termination of Services

  • We reserve the right to suspend or terminate services for violation of these Terms.

  • Users may terminate their accounts by notifying us in writing.


10. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of [Insert Jurisdiction].

  • Disputes will first be resolved through negotiation; if unresolved, arbitration or legal action may follow.


11. Amendments

We reserve the right to update these Terms at any time. Users will be notified of significant changes, and continued use of services implies acceptance of updated Terms.